Support
Have a question about your order, need help accessing your product, or want to report an issue?
Send us an email at [email protected] and we'll get back to you promptly.
Typical response time: within 24–48 business hours.
📋 When emailing support, please include:
- The email address you used at checkout.
- Your order number or transaction ID (if available).
- The name of the product you purchased.
- A brief description of the issue or question.
This helps us locate your order faster and resolve your issue without back-and-forth.
Frequently Asked Questions
I didn't receive my product after purchasing. What should I do?
Please first check your spam or junk folder. Delivery emails occasionally end up there. If you still can't find it, email us at [email protected] with your order details and we'll resend access right away.
Can I get a refund?
Yes, we offer a 30-day satisfaction guarantee on all purchases. If you're not happy for any reason, email us at [email protected] within 30 days of your purchase date and we'll issue a full refund. No lengthy explanation needed. Please note that refund requests made in bad faith (such as downloading the product and requesting a refund with no legitimate complaint, or repeat refund patterns) are considered abuse and may be denied. See our Terms & Conditions for full details.
Can I resell or share the product I purchased?
Standard products are licensed for personal or business use only. You may not resell or redistribute them. If a product includes resell rights (PLR or MRR), that will be explicitly stated in the product listing or documentation. When in doubt, email us to clarify the license for a specific product.
The download link is expired or broken. What do I do?
Download links may expire after a set period. Simply email us at [email protected] with your order details and we'll issue a fresh link for you.
I was charged twice for the same order. How is this handled?
We take billing errors seriously. Email us immediately at [email protected] with your order number and the email used at checkout. We'll verify the duplicate and process a refund for the extra charge promptly. Please do not file a chargeback before contacting us. We always resolve billing errors.
How long does it take to receive a response from support?
We aim to respond to all support inquiries within 24–48 business hours. If you haven't heard from us within that window, please check your spam folder and then feel free to follow up.
Do you offer customer support by phone or live chat?
At this time, we offer support exclusively via email at [email protected]. This allows us to properly document and track every inquiry so nothing falls through the cracks.